Frequently Asked Questions
Everything you need to know about bringing CHITA LIVING into your home.
What is the standard shipping timeframe for furniture?
Most in-stock items ship within 3-5 business days. Delivery times vary by region, but typically arrive within 7-14 business days via our specialized furniture carriers.
Do you offer a warranty on your products?
Yes, we offer a 1-year limited warranty on all furniture items, covering manufacturing defects in materials and workmanship from the date of delivery.
What is your return policy for home decor and furniture?
We offer a 30-day return window. Items must be in their original packaging and original condition. Please note that return shipping fees may apply for non-defective items.
How can I request fabric swatches?
To ensure you find the perfect match for your space, you can order up to five complimentary fabric swatches directly from our product pages or by contacting our customer service team.
Do you provide white-glove delivery and assembly?
White-glove delivery, which includes room-of-choice placement and full assembly, is available for an additional fee at checkout for most oversized furniture items.
Are your materials sustainably sourced?
CHITA LIVING is committed to quality and responsibility. We use FSC-certified wood in many of our frames and ensure our foams meet CertiPUR-US standards for safety and emissions.